This Refund and Cancellation Policy applies to all purchases of subscriptions, in-app items, and other digital services on the Meettojo platform. By making a purchase on Meettojo, you agree to the terms of this policy.
1. General Policy
As a provider of digital services, we do not offer returns. However, we are committed to ensuring a fair and transparent refund process for our users. All sales are final, except in the specific circumstances outlined below.
2. 24-Hour Refund Window
We offer a limited-time, no-questions-asked refund for purchases of subscriptions or in-app items.
Eligibility: You are eligible for a full refund of your purchase if you submit a refund request within 24 hours of the initial transaction.
How to Request: To request a refund, you must send an email to our support team at support@meettojo.com from the email address associated with your Meettojo account. The email must include:
Your Meettojo account username or ID.
The date and time of the purchase.
A screenshot or copy of the payment receipt or order confirmation email.
Refund Process: Once your request is received and verified, we will process a full refund to your original method of payment. You will no longer have access to the subscription or in-app items you purchased. Please be aware that it may take several business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
3. Circumstances for a Refund (After the 24-Hour Window)
Refunds requested after the initial 24-hour window are subject to review and are granted only in specific, limited circumstances.
Technical Issues: If you experience a significant technical issue that prevents you from using the purchased service or item, and our support team is unable to resolve the issue within a reasonable timeframe (as determined by Meettojo), you may be eligible for a pro-rated refund.
Unauthorized Charges: If you believe a purchase was made on your account without your authorization, you must notify us immediately at support@meettojo.com. We will investigate the matter and, if confirmed, issue a full refund.
4. Non-Refundable Items and Services
The following are generally non-refundable:
Usage: Once a subscription or in-app item has been used (e.g., you have sent a message using a paid feature or activated your subscription for a period), it is no longer eligible for a refund, except for the 24-hour refund window.
Change of Mind: We do not offer refunds for a change of mind after the 24-hour refund window has expired.
Account Termination: If your Meettojo account is terminated due to a violation of our Terms of Service, you will not be entitled to a refund for any remaining subscription period or unused in-app items.
5. Subscription Cancellations
You can cancel your subscription at any time to prevent future charges.
How to Cancel: You can cancel your subscription directly from your account settings on the Meettojo platform. The specific steps may vary depending on how you subscribed (e.g., through a web browser, Apple App Store, or Google Play Store).
Effect of Cancellation: Your cancellation will be effective at the end of your current billing period. You will continue to have access to all paid features until that time.
No Pro-rated Refunds: We do not provide a pro-rated refund for the remainder of a subscription period after a cancellation. You are responsible for all charges incurred until the cancellation takes effect.
6. Contact Us
If you have any questions about our Refund and Cancellation Policy, or if you need to submit a refund request, please contact us at:
Meettojo Support Email: support@meettojo.com
